User Pain Points
Manual account creation, updates, and deprovisioning do not scale and consume significant IT time.
Inconsistent roles and ad-hoc permissions create security gaps, over-privileged users, and audit headaches.
Growing customer and team counts make it hard to keep access aligned with real responsibilities across apps and tenants.
1
Implement automated user provisioning (e.g., SCIM/JIT) to create, update, and revoke accounts based on identity provider changes.
2
Use role-based access control (RBAC) or attribute-based access control (ABAC) so permissions are managed at role/attribute level, not user-by-user.
3
Define clear role templates and lifecycle policies (joiner–mover–leaver) to standardize access across teams, tenants, and environments.
Insights
RBAC and automated provisioning can cut administrative overhead for access management by 60–80% while improving security.
Strong identity and access management becomes a core enabler for scaling B2B SaaS into larger, more complex organizations.
Consistent roles, logging, and deprovisioning improve compliance, audit-readiness, and customer trust as the platform grows.