Transforming home health care and scheduling for personal support workers. The Lumacare app helps to provide exceptional, inclusive service for in-home care.
Lumacare sought the expertise of Firestitch to address their outdated system’s scalability issues. Firestitch successfully implemented a customizable dashboard and tracking system tailored to meet the unique requirements of supervisors and workers. Additionally, Firestitch designed a user-friendly interface that facilitated faster client onboarding, resulting in improved overall site efficiency for Lumacare.
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In January 2014, Lumacare had a great problem. They had recently launched a service that enabled seniors to avoid long-term care accommodations, allowing them to remain in their own homes with the help of PSWs or Personal Support Worker visits.
For each client, a PSW would arrive at certain times during the week, provide a set of services, and report back to the office. At the time, the service had grown to around 30 clients with over a hundred appointments a week.
There was a great demand but there were also inefficiencies that threatened to suffocate growth. Lumacare already had a huge ERP system where it could store all the data relating to the new service; however, it lacked the specific process optimizations needed to scale out these services.
In order to create a more efficient and seamless process, Firestitch developed a two-part solution.