Support & hosting

Support services

Launching is just the start when application lifespans are measured in years if not decades. From system support and training to issues with hosting or 3rd-party dependency updates, maintaining a custom web application requires a team of specialists familiar with your business, your processes, your application and your hosting infrastructure.

However, the cost of keeping a team with that level of skill and investment in your application can be prohibitive. We shoulder that cost for you, only billing you for the hours of support work done.

Quality assurance

There is no such thing as a perfect application, even applications distributed by billion-dollar companies are full of bugs and usability problems. Quality assurance involves managing the tradeoffs between quality, time, and price to deliver the best value for your organization.

The tools and processes we use to perform quality assurance are intended to reduce the investment required while at the same time minimizing issues on, and after, launch. We also provide a detailed and transparent record of how each feature was tested.

Hosting

When you build an application with us we offer the option to set up and manage hosting for you. Through our many years of building applications we’ve built a robust and scalable hosting solution so you don’t have to worry about your application. Our hosting foundation is built upon Amazon Web Services and includes everything you’ll need.

Keith and the team have been great to work with! They have definitely taken the time to learn about what we do, how we do it and where we can improve. Since the new application, our team has not only been more productive and efficient; we have also been able to reach out to clients more and grow our business. Firestitch is our key to continue to grow our business where we will be operating with the same fundamentals from location to location.

Anthony Mazzaferro

Talent Employment Inc

When collaborating with FireStitch on building a solution or adding new features  it always felt like we were on one team. FireStitch has always been able to expand on our ideas and come up with even better solutions after conducting thorough analyzes of our business practises

Andrey Savenkov

Luma Care

The Firestitch team is made up of professional, and talented software designers and developers who take timelines and budgets seriously, which in my experience is a rarity in the software development field. I would recommend them with no hesitation.

Roland Mechler

Director Operations – NEXSYS Financial Inc.

I have found working with Firestitch a great pleasure. When I need a project completed, I search for the best person or company to get the job done perfectly and efficiently. I truly found this in Firestitch. I needed website design and development support and Firestitch got the job done with precision and excellence.

Mike McCarthy

President, B.A., B.Ed., M.Ed. – Sound Coaching

In the Canadian healthcare industry, oftentimes providers are stuck with antiquated or expensive proprietary software. In order to maintain an edge in a competitive market, our company realized we would have to provide business solutions with technology. That meant custom software. Our problem was getting from fledgling idea to product. Firestitch demonstrated that not only could they turn that idea into reality, but that the idea could exceed all of our expectations.

Darcy Norman

Operations Manager – Robson’s Pharmacy

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