TIR Software approached Firestitch to develop an application for construction companies that wanted to improve efficiency and client engagement in customer service. The solution was a customer portal for managing projects and keeping everyone, from clients to stakeholders, up to date with notifications and reports. We called this application Athena.
A solution was required to manage the thousands of deficiencies originating from a construction project. The goal was to solve this via a construction quality and compliance platform.
A lot of time is spent coordinating, organizing and maintaining information through the life cycle of a residential construction project. Making these tasks fully automated and capturing them in one area to help reduce the time logs on day-to-day activities was a priority.
The application had to make it easy to provide great service and satisfaction, clients need an easy access to information and a dependable line of communication with the developer and project owner. The solution was to make the platform easily accessible by developers, proejct owners, and stakeholders to make information easy to disseminate and make sure everyone involved had access to the same information.
Good trades stand by their work; the application had to provide users with the most current status of reported and captured deficiency items and the team managing them. A system was needed to help trades respond quicker and more efficiently while also allowing them to determine what schedule works best based on the work that is required.
A team of 3 can handle the work typically requiring a team of 4 through the use of Athena. A savings of 2-3 years of 1 person’s salary is typical for most project that range from $45k up to $60k/year in today’s average customer care representative salaries. Firestitch played a key part in determining how the application would make construction companies more efficient and thenexecuted on it.
Through the application’s customer/client sites and the information contained within, as well as weekly deficiency status updates, Athena has helped Customer Service teams obtain positive feedback. The above features have also created interest from large established developers that are looking for more ways to connect with their clients in a positive fashion. One of the main focuses of the project was to streamline the UI so that all users could easily manage working with it and get to the information they needed.
The team at TIRA Software have received positive feedback from project owners and management teams that have seen reduced timelines throughout the customer service process and increased satisfaction.
Keith and the team have been great to work with! They have definitely taken the time to learn about what we do, how we do it and where we can improve. Since the new application, our team has not only been more productive and efficient; we have also been able to reach out to clients more and grow our business. Firestitch is our key to continue to grow our business where we will be operating with the same fundamentals from location to location.
When collaborating with FireStitch on building a solution or adding new features it always felt like we were on one team. FireStitch has always been able to expand on our ideas and come up with even better solutions after conducting thorough analyzes of our business practises
The Firestitch team is made up of professional, and talented software designers and developers who take timelines and budgets seriously, which in my experience is a rarity in the software development field. I would recommend them with no hesitation.
I have found working with Firestitch a great pleasure. When I need a project completed, I search for the best person or company to get the job done perfectly and efficiently. I truly found this in Firestitch. I needed website design and development support and Firestitch got the job done with precision and excellence.
In the Canadian healthcare industry, oftentimes providers are stuck with antiquated or expensive proprietary software. In order to maintain an edge in a competitive market, our company realized we would have to provide business solutions with technology. That meant custom software. Our problem was getting from fledgling idea to product. Firestitch demonstrated that not only could they turn that idea into reality, but that the idea could exceed all of our expectations.
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